Our customers' satisfaction is our number one priority.

Traces offers free returns for 30 days after purchase on brand new clothing, accessories, home and gift.

No returns on bath and body products, upscale resale items, and sale items. All sales are final

You are able to get a refund back to your card or receive instore credit.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note there may be delays due to weather depending on the time of year.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.